Returns & Exchanges
Shop with confidence. 30-day return policy on all purchases.
30-Day Money-Back Guarantee
If you are not completely satisfied, return within 30 days for a full refund
Our Return Policy
✓ 30-Day Return Window
You have 30 days from the delivery date to return any item for a full refund. The item must be in its original condition with all packaging and certificates.
✓ Free Return Shipping
We provide a prepaid, insured return shipping label for all returns within the United States. International returns may incur shipping fees.
✓ Quick Refund Processing
Once we receive your return, we'll inspect it and process your refund within 5-7 business days to your original payment method.
How to Return an Item
Contact Us
Email [email protected] or call us to initiate your return. Have your order number ready.
Receive Return Label
We'll email you a prepaid, insured return shipping label within 24 hours.
Pack Your Item
Pack the item securely in its original packaging with all certificates and documentation included.
Ship It Back
Drop off your package at any authorized shipping location. Keep your tracking receipt.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Exchanges
Free Exchanges Anytime
Need a different size or style? We offer free exchanges on all items. Simply follow the return process and let us know what you'd like to exchange for.
Size Exchanges
Free resizing within the first year. After that, resizing is available for a small fee.
Style Exchanges
Exchange for a different item within 30 days. Price difference applies if applicable.
Return Exceptions
The following items cannot be returned:
- • Custom-made or personalized jewelry
- • Engraved items
- • Earrings (for hygiene reasons)
- • Items without original certificates or packaging
- • Items showing signs of wear or damage
- • Items purchased during final sale promotions
*Exceptions may apply for manufacturing defects. Contact us for assistance.
Lifetime Warranty
Manufacturing Defects
All jewelry is covered by our lifetime warranty against manufacturing defects in materials and workmanship.
Free Repairs
We offer free repairs for warranty-covered issues. Additional services available at competitive rates.
Need to Start a Return?
Contact our customer service team and we'll take care of everything.