Frequently Asked Questions
Find answers to common questions about our products, services, and policies.
About Lab-Grown Diamonds
What are lab-grown diamonds?
Lab-grown diamonds are real diamonds created in controlled laboratory environments using advanced technology that replicates the natural diamond formation process. They have the same physical, chemical, and optical properties as natural diamonds.
Are lab-grown diamonds real diamonds?
Yes! Lab-grown diamonds are chemically, physically, and optically identical to natural diamonds. They are composed of carbon atoms arranged in the characteristic diamond crystal structure.
How are lab-grown diamonds certified?
All our diamonds are certified by leading gemological institutes including IGI (International Gemological Institute) and GIA (Gemological Institute of America), ensuring authenticity and quality.
Can you tell the difference between lab-grown and natural diamonds?
No, even professional gemologists cannot distinguish between lab-grown and natural diamonds without specialized equipment. They are identical in every measurable way.
Shopping & Orders
Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the United States. International shipping rates vary by location.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Express shipping (2-3 days) and overnight options are available at checkout.
Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email. You can also view your order status in your account dashboard.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. Customs duties may apply.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied, you can return your purchase within 30 days for a full refund.
Can I exchange my jewelry?
Yes! We offer free exchanges within 30 days of purchase. Contact our customer service team to arrange an exchange.
How do I return an item?
Contact our customer service team to initiate a return. We will provide you with a prepaid return shipping label and instructions.
Are custom or engraved items returnable?
Custom-made and engraved items are final sale and cannot be returned unless there is a manufacturing defect.
Quality & Warranty
Do you offer a warranty?
Yes! All our jewelry comes with a lifetime warranty covering manufacturing defects. Diamond settings are guaranteed for life.
Can I get my jewelry resized?
Yes, we offer free resizing within the first year of purchase. After that, resizing is available for a small fee.
Do you offer jewelry cleaning services?
Yes! We provide free professional cleaning and inspection services for all jewelry purchased from us.
What if my jewelry needs repair?
Our lifetime warranty covers repairs for manufacturing defects. Other repairs are available at competitive rates. Contact us for details.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and PayPal.
Is my payment information secure?
Yes! All transactions are processed through Stripe, a PCI-compliant payment processor. We never store your credit card information.
Do you offer financing?
Yes, we offer flexible financing options through our partners. You can choose monthly payment plans at checkout.
Can I use a discount code?
Yes! Enter your discount code at checkout to apply it to your order. Codes cannot be combined with other offers.
Ring Builder
How does the Ring Builder work?
Our Ring Builder lets you create a custom engagement ring by selecting a diamond and a setting separately. You can preview your design in 3D before purchasing.
Can I save my ring design?
Yes! Create an account to save your designs and access them anytime. You can also share designs with others.
How long does it take to create a custom ring?
Custom rings typically take 3-4 weeks to create and ship. Rush orders may be available for an additional fee.
Can I see my ring in person before purchasing?
We offer virtual consultations to review your design. For in-person appointments, please contact our customer service team.