Frequently Asked Questions

Lab-grown diamonds are real diamonds created in controlled laboratory environments using advanced technology that replicates the natural diamond formation process. They have the same physical, chemical, and optical properties as natural diamonds.

Yes! Lab-grown diamonds are chemically, physically, and optically identical to natural diamonds. They are composed of carbon atoms arranged in the characteristic diamond crystal structure.

Review the laboratory and grading report listed for the specific diamond. Ask for the report number and verify it with the issuing laboratory before purchasing.

Lab-grown and natural diamonds can look similar to the eye. Gemological laboratories use specialized testing to identify their origin.

A free shipping option is available for eligible U.S. orders of $500 or more. Other U.S. and international rates are listed on our Shipping page and calculated at checkout.

Delivery estimates vary by destination and service. U.S. standard delivery is listed at 5–7 business days and express at 2–3; processing time is additional. See Shipping for the full rate table.

Yes! Once your order ships, you will receive a tracking number via email. You can also view your order status in your account dashboard.

Checkout currently supports the United States, Canada, United Kingdom, Australia, Germany, France, Japan, and China. Contact us before ordering for another destination. Customs charges may apply.

Eligible items can be returned within 30 days of delivery. Custom, personalized, engraved, final-sale items and earrings are excluded under our return policy. Review the Returns page for full conditions.

Contact us within 30 days to arrange an exchange for an eligible item. Return conditions, exclusions, and any price difference apply.

Contact us before shipping your return. Eligible U.S. returns receive a prepaid label; international return shipping may incur a fee.

Custom-made and engraved items are final sale and cannot be returned unless there is a manufacturing defect.

Our warranty covers manufacturing defects as described on the Returns page. Contact us with the order number and details so we can review the issue.

Yes, we offer free resizing within the first year of purchase. After that, resizing is available for a small fee.

Contact us with your product details to ask about cleaning and inspection options before sending any jewelry.

Our lifetime warranty covers repairs for manufacturing defects. Other repairs are available at competitive rates. Contact us for details.

The available payment methods are displayed at checkout. Card and wallet availability can depend on your device, country, and payment provider.

Yes! All transactions are processed through Stripe, a PCI-compliant payment processor. We never store your credit card information.

Any supported payment plan will be shown at checkout with its terms. Do not assume financing is available if it is not offered for your order.

Yes! Enter your discount code at checkout to apply it to your order. Codes cannot be combined with other offers.

Our Ring Builder lets you select a diamond and a ring setting. Review the product details, fit, and configuration before adding the ring to your cart.

Use the save options shown in the Ring Builder. For help with a configuration, keep the diamond and setting product links and contact us.

Custom rings typically take 3-4 weeks to create and ship. Rush orders may be available for an additional fee.

We offer virtual consultations to review your design. For in-person appointments, please contact our customer service team.